Hanaa Support
We’re here to help with moments and invitations, sign-in, shared links, privacy, and data deletion.
Contact us
For technical support, questions, and feedback:
For privacy and data-access requests:
Include your app language and device type. Never send a password or sign-in key. We aim to reply within two business days.
Quick help
- A link does not open: copy the full link, then try a current browser and a different connection.
- Sign-in does not work: update the app and confirm that email, Google, or Apple sign-in works on the device.
- Media or video is missing: confirm the file is supported and the YouTube link is public and valid.
- A group contribution is missing: it may still be waiting for the surprise owner’s approval.
Account and privacy
Delete a registered account or guest data inside the app or through the deletion page. See the Privacy Policy for collection and use details.